NOVA SUPPLY

1. What materials are used in Nova Supply dinnerware sets?

Our sets are made from high-quality materials: tempered glass, ceramic, porcelain, stainless steel, and eco-friendly wood. Each set is carefully quality-checked before shipping.

2. Are the items dishwasher safe?

Yes, most items are dishwasher safe. However, for pieces with wooden elements or gold details, we recommend hand washing.

3. Can I use the dinnerware in a microwave?

Porcelain and ceramic pieces are microwave safe unless otherwise noted in the product description. Items with metallic accents should not be used in the microwave.

4. How is the dinnerware packaged for shipping?

We use multi-layer protective packaging with foam and cardboard inserts to minimize the risk of damage during delivery.

5. Can I order a set as a gift?

Yes, we offer gift wrapping and can include a personalized message with your order.

6. How long does shipping take?

Domestic delivery usually takes 2–5 business days. International orders are processed within 7–14 business days.

7. How can I return or exchange an item?

You may return items within 14 days of receipt. Please make sure the products are unused and kept in their original packaging.

8. What should I do if my order arrives damaged?

If your dinnerware arrives damaged, contact our support team within 48 hours of receiving your order and include photos. We’ll arrange a replacement or a full refund.

9. Do you offer a warranty on your products?

Yes, all products come with a 12-month warranty from the date of purchase.